IT Specialist - Windows & End-User Support, Training

Fish & Richardson P.C.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Fish & Richardson P.C. in Houston seeks an experienced IT Specialist for its Information Technology Department. The role covers workstation deployment, end-user support, and network troubleshooting within the local office. Occasional after-hours work and on-site presence five days a week are required.

You will handle escalated issues, configure devices, and support video conferencing and enterprise applications, collaborating with cross-functional teams and delivering user training as directed.

Qualifications

• 3+ years’ experience in MS Windows desktop and MS Office implementation, management, and support.
• Windows 10/11, A+, and Network+ Certifications.
• Superior interpersonal skills to communicate with partners, attorneys, clients, and staff.

Responsibilities

• Handle workstation deployment and hands-on requests in the Houston office, including occasional after-hours work.
• Manage first and second level escalated end-user support via phone, email, remote and in-person.
• Configure, support, and troubleshoot network devices and enterprise applications with other IT staff.
• Implement and integrate new applications/systems with team support.
• Provide conference room support for video-conferencing and device setup.
• Assist with support tickets as a second level escalation point.
• Deliver training programs for new hires and staff as directed.
• Coordinate with Applications and Software Development teams to improve usability.
• Participate in after-hours on-call rotation.

Tools

MS Windows desktop

MS Office

Windows 10/11

A+ Certification

Network+ Certification

Job description

Fish & Richardson P.C. in Houston seeks an experienced IT Specialist for its Information Technology Department. The role covers workstation deployment, end-user support, and network troubleshooting within the local office. Occasional after-hours work and on-site presence five days a week are required.

You will handle escalated issues, configure devices, and support video conferencing and enterprise applications, collaborating with cross-functional teams and delivering user training as directed.