On-Site IT Support Specialist - Windows & AD Expert

The Poole and Kent Corporation; Baltimore (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

The Poole and Kent Corporation in Baltimore, MD is seeking an IT Support Specialist (On-Site) to assist the IT Manager with daily operations. This role requires hands-on trouble shooting, inventory management, and user assistance.

You will support Windows 10/11, Windows Server 2016/2019, Microsoft 365, and Active Directory, and you will travel occasionally to local sites. A Associate's degree and strong customer service are required.

Qualifications

• Associate degree or equivalent in a related field.
• Strong written and verbal communication skills.
• Ability to organize and manage multiple tasks.
• Customer service focus with professional demeanor.
• Experience with Windows OS, Server, and AD is preferred.

Responsibilities

• Provide day-to-day IT support to end users.
• Assist with inventory, setup, and maintenance of hardware and software.
• Manage antivirus, patching, and basic server tasks.
• Support Active Directory users and computers.
• Travel occasionally to local sites as needed.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Organizational skills

Problem solving

Team collaboration

Education

Associate's degree in area of study related to this position

High School Diploma or equivalency

Tools

Windows 10/11 Operating Systems

Windows Server 2016/2019

Microsoft 365 Suite

Active Directory

Job description

The Poole and Kent Corporation in Baltimore, MD is seeking an IT Support Specialist (On-Site) to assist the IT Manager with daily operations. This role requires hands-on trouble shooting, inventory management, and user assistance.

You will support Windows 10/11, Windows Server 2016/2019, Microsoft 365, and Active Directory, and you will travel occasionally to local sites. A Associate's degree and strong customer service are required.