Onsite IT Support Technician — Windows & Mac Expert (MSP)

Solvere One; Baltimore (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401K

PPO healthcare

Dental

Vision

Paid vacation

Job summary

Solvere One in Baltimore, MD is seeking an Onsite Help Desk Technician to provide Tier 1 support for a client. You'll handle phone and email incidents, configure PCs, and assist with AV equipment in training rooms.

Daily onsite interaction with users requires professionalism and strong communication. The role emphasizes problem resolution, documentation, and escalation procedures within a fast-paced MSP environment.

Qualifications

• Provides Tier 1 help desk support to end users via phone and email.
• Configures and troubleshoots Windows/Mac desktops and peripherals.
• Supports Office 365 admin tasks and user issues.
• Assists with iPhone/Android device problems and app usage.
• Configures multi-factor authentication for users and accounts.
• Documents resolutions and updates PSA time entries.
• Escalates Tier 2/3 issues promptly with full context.
• Maintains hardware inventory and assists with AV setups.

Responsibilities

• Resolve Tier 1 incidents for end users in a call center/desk setting.
• Provide one-on-one end-user problem resolution for company software.
• Set up and configure end-user PC hardware and peripherals.
• Troubleshoot network, email, printer and third-party app issues.
• Coordinate timely repair of PC equipment with vendors when needed.
• Create and update technical documentation for resolutions.
• Log time and track work in PSA platform in real time.
• Escalate Tier 2/3 incidents as required.

Tools

Windows OS

Mac OS

Office 365

Mobile device support

MFA configuration

Job description

Solvere One in Baltimore, MD is seeking an Onsite Help Desk Technician to provide Tier 1 support for a client. You'll handle phone and email incidents, configure PCs, and assist with AV equipment in training rooms.

Daily onsite interaction with users requires professionalism and strong communication. The role emphasizes problem resolution, documentation, and escalation procedures within a fast-paced MSP environment.