Onsite IT Support Specialist – Windows 11 & 365

good2grow Bottling; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Health Savings Account

Flexible Spending Account

Long Term Disability

Life Insurance

12 Paid Holidays

Paid time off

Job summary

Florida Caribbean Distilleries is seeking an IT Support Specialist to provide first-line technology support at the Auburndale bottling plant and warehouse. You will manage the inbound help desk queue, troubleshoot Windows 11 and Microsoft 365, and support plant technology, AD/MS365 accounts, and access control.

You will also handle asset lifecycle, printing, VPN, and shop floor kiosks with travel a few times monthly to nearby facilities.

Qualifications

• High School diploma or GED required.
• Working knowledge of Windows 11 and Microsoft Office in a business environment.
• Basic understanding of networking and troubleshooting connectivity issues, and comfortable working inside a PC or laptop for basic component replacement.
• Valid driver's license, clean driving record, and reliable transportation.
• Authorized to work in the United States without current or future visa sponsorship, and able to pass a background check and drug screening.
• Preferred: CompTIA A+, MS-900, or similar certification (or progress toward one).
• Experience with NinjaOne, Freshservice, PaperCut, Avigilon Alta Access/Alta Video, or AD and MS365 administration is a plus.
• Manufacturing/warehouse/plant environment experience and basic PowerShell familiarity could help.

Responsibilities

• Front line for all help desk requests by ticket, phone, Teams, or walk-up.
• Troubleshoot Windows 11, Microsoft 365, and line-of-business applications.
• Support printing, Intune devices, VPN, telephony, network, and security triage.
• Own the inbound queue — categorize and prioritize every request.
• Resolve what is in scope; elevate the rest with complete detail.
• Meet published response and resolution targets; maintain how-to guides.
• Order, receive, deploy, configure, and retire workstations and mobile devices.
• Maintain asset records so inventory, warranty, and license data stay accurate.
• Open manufacturer warranty cases and see repairs through to closure.
• Support shop floor kiosks, label printers, and barcode scanners.
• Administer access control and video — badging, credentials, doors, cameras.
• Install and administer conference room AV, digital signage, and paging.
• Active Directory password resets, unlocks, and account lifecycle changes.
• Manage file share permissions and security group membership.
• Document access changes for audit and compliance.

Skills

Accountability

Ethics & Integrity

Initiative

Teamwork

Education

HS diploma or GED

CompTIA A+/MS-900 cert (or progress toward one)

Tools

NinjaOne

Freshservice

PaperCut

Alta Access/Video

Active Directory

Microsoft 365 administration

Job description

Florida Caribbean Distilleries is seeking an IT Support Specialist to provide first-line technology support at the Auburndale bottling plant and warehouse. You will manage the inbound help desk queue, troubleshoot Windows 11 and Microsoft 365, and support plant technology, AD/MS365 accounts, and access control.

You will also handle asset lifecycle, printing, VPN, and shop floor kiosks with travel a few times monthly to nearby facilities.