On-site Desktop Support & IT Troubleshooting Pro

American Technology Services LLC; Baltimore (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

American Technology Services LLC is seeking a proactive Desk Support Technician II in Baltimore, Maryland. This on-site role involves being the first point of contact for IT support, managing service requests, troubleshooting, and collaborating on global projects.

The ideal candidate will have a Bachelor’s degree or equivalent, 5+ years in IT support or consulting, experience in Windows Server and Azure, and a focus on customer satisfaction.

Qualifications

• 5+ years of experience in consulting or managed services environment.
• Experience with Microsoft technologies including Windows Server and Active Directory.
• Proven background in system backup and recovery solutions.

Responsibilities

• Provide essential infrastructure support to internal and external clients.
• Manage IT service requests and troubleshoot technical issues.
• Participate in on-call rotation as required.

Skills

Technical support

Troubleshooting

System maintenance

Client interaction

Education

Bachelor’s degree in a related field or equivalent work experience

Tools

Windows Server

Office 365

Azure

Microsoft Exchange

SharePoint Online

Routing protocols

Job description

American Technology Services LLC is seeking a proactive Desk Support Technician II in Baltimore, Maryland. This on-site role involves being the first point of contact for IT support, managing service requests, troubleshooting, and collaborating on global projects.

The ideal candidate will have a Bachelor’s degree or equivalent, 5+ years in IT support or consulting, experience in Windows Server and Azure, and a focus on customer satisfaction.