Onsite End User IT Support Specialist

careers-dminc; Crownsville (MD); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health and wellness benefits

Tuition assistance

401(k) matching

Job summary

DMI, LLC is seeking an End User Support Specialist to assist state agencies with end-user technology needs, including Windows OS support, productivity software, and video conferencing tools. You will manage hardware, software, and accounts, and ensure equipment delivery and setup for teleworkers.

This role is onsite in Crownsville, MD with standard business hours. The ideal candidate has 3+ years of help desk experience, strong communication, and relevant certifications (A+, Network+,

Qualifications

• 3+ years of Help Desk/Desktop support experience.
• Strong communication and customer service skills.

Responsibilities

• IT Hardware & Software Support for printers, scanners and devices; troubleshoot hardware, software and network issues.
• Provide quality customer service and meet SLA expectations; document work in ServiceNow.

Skills

Help desk

Customer service

Communication

Windows OS

Education

Associate's degree

Tools

ServiceNow

Job description

DMI, LLC is seeking an End User Support Specialist to assist state agencies with end-user technology needs, including Windows OS support, productivity software, and video conferencing tools. You will manage hardware, software, and accounts, and ensure equipment delivery and setup for teleworkers.

This role is onsite in Crownsville, MD with standard business hours. The ideal candidate has 3+ years of help desk experience, strong communication, and relevant certifications (A+, Network+,