On-Site IT Support Specialist — Travel Ready

Axiom Technologies Pty Ltd.; Colorado Springs (CO); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Axiom Technologies Pty Ltd. in the United States is seeking an on-site IT support specialist to assist end-users with desktop computing issues. You will coordinate activities from simple tasks to complex plans and ensure timely, accurate service delivery at client sites.

The role requires diagnosing hardware and software problems, installing and upgrading Windows OS and MS Office, and maintaining clear incident records. Some travel to client locations is expected as needed.

Qualifications

• Two or more IT qualifications or certifications are preferred.
• Experience supporting Windows desktops and MS Office.
• Ability to travel to client sites as required.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Accept and deliver service calls within client SLAs.
• Install, upgrade, and troubleshoot Windows OS and Office suites.
• Maintain ticket updates and report on issue status.
• Communicate status to clients and teams.

Skills

Customer service

Problem solving

Windows 7/10/11

Networking basics

Desktop hardware

Communicate with clients

On-site travel

Education

Bachelor/engineering computer science

CompTIA A+ or MCP

Tools

MS Office

Active Directory

Printer/PC hardware tools

Job description

Axiom Technologies Pty Ltd. in the United States is seeking an on-site IT support specialist to assist end-users with desktop computing issues. You will coordinate activities from simple tasks to complex plans and ensure timely, accurate service delivery at client sites.

The role requires diagnosing hardware and software problems, installing and upgrading Windows OS and MS Office, and maintaining clear incident records. Some travel to client locations is expected as needed.