On-Site IT Support Specialist – MSP for AEC

Rudick Innovation & Technology; Dallas (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Base salary range: $50-60k

Performance-based annual bonus

Collaborative culture

Job summary

A growing managed service provider in Dallas is seeking a Technology Specialist to deliver IT support to AEC clients. This role involves resolving technical issues, assisting with device setups, and maintaining strong client relationships. The ideal candidate has 1-3 years of IT support experience, knowledge of Microsoft 365, and at least one industry certification. Competitive salary and performance-based bonuses are offered in a collaborative culture focused on transparency and continuous improvement.

Qualifications

• 1-3 years of hands-on IT support experience.
• Minimum of one industry certification or equivalent experience.
• Familiarity with Microsoft 365 and cloud-based systems.

Responsibilities

• Provide Tier 1 technical support for clients.
• Log and resolve tickets using RMM and PSA tools.
• Assist with device setups and troubleshooting.

Skills

Tier 1 technical support

Customer service

Client relationship management

Multitasking

Clear communication

Education

CompTIA A+ or equivalent experience

Tools

Microsoft 365

Windows OS

Egnyte

Datto RMM

Autotask PSA

Job description

A growing managed service provider in Dallas is seeking a Technology Specialist to deliver IT support to AEC clients. This role involves resolving technical issues, assisting with device setups, and maintaining strong client relationships. The ideal candidate has 1-3 years of IT support experience, knowledge of Microsoft 365, and at least one industry certification. Competitive salary and performance-based bonuses are offered in a collaborative culture focused on transparency and continuous improvement.