Dynamic AV Support Technician (Contract) – On-Site

ACL Digital; Dallas (TX); On-site; USD 59,000 - 72,000; Full time

Job summary

ACL Digital is looking for an On-Site Technician in Dallas, Texas to provide exceptional technical support and ensure smooth IT operations. This contract role involves troubleshooting various technologies including Microsoft Surface Hubs, Crestron devices, and Microsoft Teams Rooms, as well as managing incidents through ServiceNow. Ideal candidates should possess excellent communication skills, a team mentality, and the ability to solve problems efficiently. This role offers a pay rate of $31.64/hour and potential extensions.

Qualifications

• Ability to configure and troubleshoot Microsoft Surface Hubs.
• Diagnose and resolve network issues for Crestron devices.
• Support Microsoft Windows and MAC operating systems.

Responsibilities

• Provide on-site and remote technical support.
• Troubleshoot PC, MAC, application, AV, and network connectivity issues.
• Manage ServiceNow tickets while adhering to SLAs.

Skills

Excellent communication skills

Great team mentality

Self-motivated

Organized

Detail oriented

Ability to multi-task

Desire to learn

Tools

Microsoft Surface Hubs

Crestron

Microsoft Teams Rooms

ServiceNow

Microsoft applications (Outlook, Teams, OneDrive, Office365)

AV equipment

Printer support

Job description

ACL Digital is looking for an On-Site Technician in Dallas, Texas to provide exceptional technical support and ensure smooth IT operations. This contract role involves troubleshooting various technologies including Microsoft Surface Hubs, Crestron devices, and Microsoft Teams Rooms, as well as managing incidents through ServiceNow. Ideal candidates should possess excellent communication skills, a team mentality, and the ability to solve problems efficiently. This role offers a pay rate of $31.64/hour and potential extensions.