Onsite Technology Support Specialist – AV & Meetings

ALTEN; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology services provider is seeking an Onsite Tech Support Technician in Dallas, TX. This role provides high-level technical support in networking and telecommunications while ensuring excellent customer service. Candidates should have 1-3 years of experience in IT support and a strong background in troubleshooting AV equipment. Knowledge of Windows 10 and Office 365 is essential. If you're skilled in handling customer requests and resolving complex issues, we encourage you to apply.

Qualifications

• 1-3 years of experience in support of IT products.
• Technical expertise in PC support, including applications and networking.
• Excellent communication and organizational skills.

Responsibilities

• Provide high-level technical support to personnel.
• Troubleshoot and maintain laptops and devices.
• Document inquiries and ensure customer satisfaction.

Skills

AV experience

Laptop troubleshooting

Apple MacBook support

Win10 knowledge

Excellent customer service

Education

Degree in Computer Science or related discipline

Tools

Service Now

Microsoft Teams

Yammer

SharePoint

Job description

A leading technology services provider is seeking an Onsite Tech Support Technician in Dallas, TX. This role provides high-level technical support in networking and telecommunications while ensuring excellent customer service. Candidates should have 1-3 years of experience in IT support and a strong background in troubleshooting AV equipment. Knowledge of Windows 10 and Office 365 is essential. If you're skilled in handling customer requests and resolving complex issues, we encourage you to apply.