On-Site IT Support Pro (Tier 1.5) — MSP Career Path

Bowman Williams; Austin (TX); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid certification reimbursement

Job summary

A technology services firm is seeking an IT Support Specialist (Tier 1.5) in Austin, Texas. In this entry-level role, you'll deliver hands-on support to clients, working directly at their sites to solve technical issues. The position offers competitive compensation, a supportive culture, and opportunities for career growth in managed services. You'll enjoy a work schedule of 3-4 days on-site with clients and one day at HQ.

Qualifications

• Strong interpersonal skills for client relationships.
• Ability to provide on-site technical support.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Be the go-to tech at client sites solving issues face-to-face.
• Provide support for desktops, laptops, and key applications.
• Troubleshoot and escalate issues to senior engineers.
• Handle physical device setups and office tech moves.

Skills

Client-facing support

Troubleshooting

Microsoft 365

Windows OS

Adobe

Autodesk

RMM and PSA tools

Tools

Datto RMM

Autotask PSA

Job description

A technology services firm is seeking an IT Support Specialist (Tier 1.5) in Austin, Texas. In this entry-level role, you'll deliver hands-on support to clients, working directly at their sites to solve technical issues. The position offers competitive compensation, a supportive culture, and opportunities for career growth in managed services. You'll enjoy a work schedule of 3-4 days on-site with clients and one day at HQ.