Technology Specialist

Rudick Innovation & Technology; Dallas (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Base salary range: $50-60k

Performance-based annual bonus

Collaborative culture

Job summary

A growing managed service provider in Dallas is seeking a Technology Specialist to deliver IT support to AEC clients. This role involves resolving technical issues, assisting with device setups, and maintaining strong client relationships. The ideal candidate has 1-3 years of IT support experience, knowledge of Microsoft 365, and at least one industry certification. Competitive salary and performance-based bonuses are offered in a collaborative culture focused on transparency and continuous improvement.

Qualifications

• 1-3 years of hands-on IT support experience.
• Minimum of one industry certification or equivalent experience.
• Familiarity with Microsoft 365 and cloud-based systems.

Responsibilities

• Provide Tier 1 technical support for clients.
• Log and resolve tickets using RMM and PSA tools.
• Assist with device setups and troubleshooting.

Skills

Tier 1 technical support

Customer service

Client relationship management

Multitasking

Clear communication

Education

CompTIA A+ or equivalent experience

Tools

Microsoft 365

Windows OS

Egnyte

Datto RMM

Autotask PSA

Job description

At Rudick Innovation & Technology, we deliver mission-critical IT services to the Architecture, Engineering & Construction industry. As a growing MSP, we pride ourselves on minimizing downtime, meeting every deadline and budget, and keeping communication crystal-clear, both internally and with our clients.

What You’ll Do

As a Technology Specialist, you’ll be the front line of IT support for our AEC clients across the Dallas-Fort Worth area. You’ll spend most of your week embedded directly at client sites—resolving end-user issues, assisting with device setups, and building strong relationships through excellent service.

• Provide Tier 1 technical support for desktops, laptops, printers, and common business applications (Microsoft 365, Windows OS, Adobe/Autodesk/Egnyte)
• Use RMM and PSA tools (Datto RMM, Autotask PSA) to log, troubleshoot, and resolve tickets
• Identify issues that require escalation and work with remote engineering teams to hand off appropriately
• Assist with physical device setups, office tech moves, and on-site troubleshooting
• Deliver excellent customer service with a calm, solutions-oriented approach
• Maintain documentation, asset tracking, and clear communication with both clients and internal teams
• Be a trusted steward of the client relationship—represent RIT with professionalism, reliability, and a solution-first attitude

Schedule & Location

• On-site with clients in the Dallas-Fort Worth area: 3-4 days/week

What We’re Looking For

• 1-3 years of hands-on IT support experience; MSP or AEC support is a plus
• A minimum of one industry certification (CompTIA A+ or equivalent 3-years work experience)
• Familiarity with Microsoft 365, Windows OS, and cloud-based file systems like Egnyte
• Ability to prioritize and multitask while maintaining a professional, client-facing demeanor
• Comfortable making friendly small talk with end users—without distracting from their workflow
• Clear communicator, fast and accurate typist (60+ WPM), and organized under pressure
• Experience in customer-facing roles (retail, hospitality, service industry) is highly valued

Why Rudick?

• Base Salary Range: $50-60k per year (exempt)
• Bonus: Performance-based annual bonus opportunity
• Culture: We value transparency, collaboration and continuous improvement