On-Site IT Support Specialist | Helpdesk & Desktop Tech

Eventide Senior Living Communities; Lincoln (NE); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Eventide Senior Living Communities seeks an IT Support Specialist to serve as the initial on-site contact for staff in Lincoln, NE. The role handles helpdesk tickets, phones, and frontline support, while coordinating with IT staff on hardware, software, and mobility devices.

This on-site position emphasizes timely issue resolution, strong customer service, and collaboration with employees at all levels. The candidate will join rotating on-call schedules and may respond after hours when needed.

Qualifications

• Associate degree or formal education in systems administration (technology) preferred or work equivalent.
• Windows Active Directory experience preferred.
• Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.

Responsabilités

• Maintain Helpdesk system and be primary point of contact for helpdesk tickets and phone requests.
• Travel to sites and perform on-site maintenance.
• Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
• Install and configure software in accordance with department policies and procedures.
• Maintain software and hardware inventory.
• Help maintain network security across organization.
• Complete and maintain project work as assigned.
• Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed.

Connaissances

Helpdesk support

On-site troubleshooting

Client communication

Documentation

Formation

Associate degree or equivalent in IT

Outils

Active Directory

Microsoft Office

Windows Server

SharePoint

VDI/Virtual Desktop

Description du poste

Eventide Senior Living Communities seeks an IT Support Specialist to serve as the initial on-site contact for staff in Lincoln, NE. The role handles helpdesk tickets, phones, and frontline support, while coordinating with IT staff on hardware, software, and mobility devices.

This on-site position emphasizes timely issue resolution, strong customer service, and collaboration with employees at all levels. The candidate will join rotating on-call schedules and may respond after hours when needed.