Information Technology (IT) Support Specialist

Eventide; Lincoln (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

Eventide is seeking an on-site IT Support Specialist to serve as the first point of contact for staff, handling helpdesk tickets and on-site maintenance in Lincoln, NE. You will support desktops, servers, and mobile devices while ensuring timely solutions and high-quality customer service.

The role requires an associate degree or equivalent experience, with preference for Active Directory, SharePoint, and Windows Server expertise. This is a full-time, on-site position based at our Lincoln office.

Qualifications

• Associate degree or formal education in systems administration preferred or equivalent work experience.
• Experience with Windows Active Directory is preferred.
• Experience managing and maintaining workstations with Microsoft Office and Windows server environments, including virtual desktop environments and SharePoint, preferred.

Responsibilities

• Maintain Helpdesk system and act as primary contact for tickets and phone requests.
• Travel to sites for on-site maintenance and support.
• Set up, maintain, and troubleshoot desktops, notebooks, telephones, printers, and mobile devices.
• Install and configure software per department policies.
• Maintain software and hardware inventory and security across the network.
• Complete and manage project work as assigned and update internal customers on resolutions.
• Coordinate with outside vendors as needed and document procedures.
• Be part of rotating on-call schedule and provide after-hours support when required.

Skills

Help desk

On-site support

Customer service

Documentation

Education

Associate degree in systems administration

Tools

Active Directory

SharePoint

Microsoft 365 / Office

Windows Server / VDI

Job description

Job Category: Indirect

Requisition Number: INFOR007880

• Posted : October 16, 2026
• Full-Time

Locations

Showing 1 location

Home Office
Lincoln, NE 68510, USA

Description

The Information Technology (IT) Support specialist is a fully on-site role based out of our Lincoln, NE location. This role serves as initial primary point of contact for Eventide staff by receiving calls and help desk tickets. Resolves issues and provides front line support and best possible customer service in a timely manner. Works with IT staff in maintaining network hardware, software and workstations as well as telephone and mobile devices.

ESSENTIAL FUNCTIONS:

• Maintain Helpdesk system and be primary point of contact for helpdesk tickets, and phone requests.
• Travel to sites and perform on-site maintenance.
• Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
• Install and configure software in accordance with department policies and procedures.
• Maintain software and hardware inventory.
• Help maintain network security across organization.
• Complete and maintain project work as assigned.
• Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed. Work closely with employees at all levels of the organization when responding to issues.
• Coordinate with outside vendors as needed.
• Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures.
• Be a part of a rotating on-call schedule.
• Available for after hours or emergency assistance based on need.

EDUCATION AND EXPERIENCE:

• Associate Degree or formal education in systems administration (technology) preferred or work equivalent.
• Windows Active Directory experience preferred.
• Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.

Equal Opportunity Employer
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