Information Technology (IT) Support Specialist

Eventide Senior Living Communities; Lincoln (NE); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Eventide Senior Living Communities seeks an IT Support Specialist to serve as the initial on-site contact for staff in Lincoln, NE. The role handles helpdesk tickets, phones, and frontline support, while coordinating with IT staff on hardware, software, and mobility devices.

This on-site position emphasizes timely issue resolution, strong customer service, and collaboration with employees at all levels. The candidate will join rotating on-call schedules and may respond after hours when needed.

Qualifications

• Associate degree or formal education in systems administration (technology) preferred or work equivalent.
• Windows Active Directory experience preferred.
• Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.

Responsabilités

• Maintain Helpdesk system and be primary point of contact for helpdesk tickets and phone requests.
• Travel to sites and perform on-site maintenance.
• Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
• Install and configure software in accordance with department policies and procedures.
• Maintain software and hardware inventory.
• Help maintain network security across organization.
• Complete and maintain project work as assigned.
• Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed.

Connaissances

Helpdesk support

On-site troubleshooting

Client communication

Documentation

Formation

Associate degree or equivalent in IT

Outils

Active Directory

Microsoft Office

Windows Server

SharePoint

VDI/Virtual Desktop

Description du poste

The Information Technology (IT) Support specialist is a fully on-site role based out of our Lincoln, NE location. This role serves as initial primary point of contact for Eventide staff by receiving calls and help desk tickets. Resolves issues and provides front line support and best possible customer service in a timely manner. Works with IT staff in maintaining network hardware, software and workstations as well as telephone and mobile devices.

ESSENTIAL FUNCTIONS:

• Maintain Helpdesk system and be primary point of contact for helpdesk tickets, and phone requests.
• Travel to sites and perform on-site maintenance.
• Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
• Install and configure software in accordance with department policies and procedures.
• Maintain software and hardware inventory.
• Help maintain network security across organization.
• Complete and maintain project work as assigned.
• Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed. Work closely with employees at all levels of the organization when responding to issues.
• Coordinate with outside vendors as needed.
• Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures.
• Be a part of a rotating on-call schedule.
• Available for after hours or emergency assistance based on need.

EDUCATION AND EXPERIENCE:

• Associate Degree or formal education in systems administration (technology) preferred or work equivalent.
• Windows Active Directory experience preferred.
• Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.