On-Site IT Support Specialist — Help Desk & Training

Piedmont Community Services; Martinsville (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits package

14 holidays + floating holiday

Retirement match (VRS)

Life Insurance

Health Insurance contributions

Dental, Vision, FSA/HSA

Wellness program

Training & certifications

Job summary

Piedmont Community Services in Martinsville, Virginia, seeks an IT Help Desk support specialist to provide software and hardware assistance to PCS staff. The role reports to the Network Administrator and includes training and hands-on problem solving on-site, not remote.

You will handle tickets, diagnose issues, and contribute to an outstanding benefits package while growing your skills through available training and certifications. Must be willing to undergo background checks and drug screening.

Qualifications

• Experience providing frontline IT support for staff.
• Ability to diagnose hardware and software issues accurately.
• Willingness to undergo background checks and drug screening as part of the application process.

Responsibilities

• Provide Help Desk software and hardware support to PCS staff.
• Deliver direct technical assistance and training under the direction of the Network Administrator.

Skills

Help desk support

Hardware & software troubleshooter

Education

Associate degree in IT or related field

Tools

Active Directory

Remote desktop

Job description

Piedmont Community Services in Martinsville, Virginia, seeks an IT Help Desk support specialist to provide software and hardware assistance to PCS staff. The role reports to the Network Administrator and includes training and hands-on problem solving on-site, not remote.

You will handle tickets, diagnose issues, and contribute to an outstanding benefits package while growing your skills through available training and certifications. Must be willing to undergo background checks and drug screening.