Hybrid IT Helpdesk Specialist: Desktop Support

City of Charlottesville; Charlottesville (VA); Hybrid; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Employer‑paid life insurance

Gym membership reimbursement

Tuition assistance

Professional development

Vacation leave

Sick leave

Holidays

Floating holiday

Retirement plans

Job summary

City of Charlottesville IT seeks a Technical Support Specialist to be the first point of contact for troubleshooting and resolving IT issues. This full-time, non-exempt role reports to the IT Operations Manager and participates in a hybrid schedule after a 6‑month probation, with in-person attendance required.

The position offers a strong benefits package, including health and employer‑paid life insurance, gym reimbursement, tuition assistance, and professional development.

Qualifications

• Associate degree or higher in a computer tech-related field or equivalent experience.
• Experience in a computer help desk or similar environment.
• Familiarity with enterprise deployment and IT security concepts.

Responsibilities

• Provides technical assistance to PC users via helpdesk (phone/email).
• Troubleshoots and routes complex requests to appropriate teams.
• Maintains and documents Helpdesk tickets in a timely manner.
• Installs and configures PCs/soft/hardware using SCCM.
• Performs PC maintenance and serves as point of contact for vendor repairs.
• Provides guidance on hardware/software and security policies.
• Maintains records for all service calls and supports team goals.
• Conducts IT security orientation for new hires.
• Keeps up with emerging desktop/mobile technologies.
• Ensures adherence to departmental policies.
• May standby after hours for emergencies per guidelines.
• Responsible for proper use of City equipment.
• Regular attendance is required.
• Performs additional duties as needed.

Skills

Helpdesk

Troubleshooting

Customer service

Education

Associate’s degree in computer technology

HS diploma or GED + 3 yrs experience

5+ years help desk experience

Tools

SCCM

Job description

City of Charlottesville IT seeks a Technical Support Specialist to be the first point of contact for troubleshooting and resolving IT issues. This full-time, non-exempt role reports to the IT Operations Manager and participates in a hybrid schedule after a 6‑month probation, with in-person attendance required.

The position offers a strong benefits package, including health and employer‑paid life insurance, gym reimbursement, tuition assistance, and professional development.