IT Service Technician: Help Desk & Hardware Support

Danville-Pittsylvania Community Services; Danville (VA); On-site; USD 44,825 - 77,617; Full time

Job summary

Danville-Pittsylvania Community Services is seeking an Information Technology Service Technician to support the agency's computer systems across locations. Under the IT Manager, you will set up PCs, install software, troubleshoot hardware and software, and handle peripherals, serving as the first Help Desk contact.

This role involves ordering computers and printer supplies, ensuring smooth operation of technology used by staff, and maintaining security and inventory across the agency’s sites.

Qualifications

• Associate’s Degree in Computer Science, Information Systems or related field.
• Four years of professional IT experience and attainment of Associate’s Degree within 18 months of hire.

Responsibilities

• Provide Help Desk support for end users; troubleshoot hardware and software across locations.
• Set up personal computers with software to connect to network; install peripherals; order computers and printer supplies.

Skills

First/Help Desk skills

Hardware troubleshooting

Education

Associate’s Degree in CS/IS

4+ years IT experience with degree within 18 months

Job description

Danville-Pittsylvania Community Services is seeking an Information Technology Service Technician to support the agency's computer systems across locations. Under the IT Manager, you will set up PCs, install software, troubleshoot hardware and software, and handle peripherals, serving as the first Help Desk contact.

This role involves ordering computers and printer supplies, ensuring smooth operation of technology used by staff, and maintaining security and inventory across the agency’s sites.