On-Site Help Desk Technician | IT Troubleshooter

Southeastern-Comp-Consultants-Inc; Virginia (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and Disability benefits

401k with company match

2 weeks vacation

48 hours sick leave

11 paid holidays

Job summary

Southeastern-Comp-Consultants-Inc (SCCI) is seeking a Help Desk Technician to join our King George, VA team. The role focuses on supporting system administrators with installing and maintaining network infrastructure, workstations, printers, and the telephone system in a 100% on-site setting.

Responsibilities include troubleshooting, ticketing, account administration, equipment moves, and performance monitoring. A U.S.

Qualifications

• Requires U.S. citizenship and ability to obtain a Secret clearance.
• High School Diploma required.
• Knowledge of Office 365, Intune, Windows Server, Active Directory, and Group Policy.
• Strong communication and problem-solving skills in a team or independent setting.
• Excellent organizational and time-management skills.
• Strong customer service skills.
• Basic networking knowledge: TCP/IP, DNS, DHCP.
• Experience with MEM and Azure AD.
• Ability to work under stress maintaining professionalism.
• Able to lift 50 lbs occasionally.

Responsibilities

• Troubleshoot, install, configure and maintain workstation and peripheral configurations.
• Perform IT equipment moves for current employees and new hires.
• Monitor and report client-level computer system performance.
• Administer accounts, network rights, and access to systems and equipment.
• Perform New Hire and Departure IT tasks.
• Baseline reclaimed and new IT systems per procedures.
• Enter, update, track and close out all assigned support tickets.
• Assist with telephone system administration and phone extensions setup.
• Assist with Dell warranty parts replacements.
• Track software licenses and physical assets.
• Analyze and resolve end-user hardware and software problems.
• IT equipment disposal as needed.
• Other duties as assigned.

Skills

Office 365

Intune

Windows Server

Active Directory

Group Policy

Communication

Time management

Customer service

Networking basics

Windows 11

Education

High School Diploma

Associate Degree

Bachelor's Degree in CS

Tools

Microsoft Endpoint Manager

Azure Active Directory

Fortinet

PowerShell

VMware

Hyper-V

VoIP systems

Job description

Southeastern-Comp-Consultants-Inc (SCCI) is seeking a Help Desk Technician to join our King George, VA team. The role focuses on supporting system administrators with installing and maintaining network infrastructure, workstations, printers, and the telephone system in a 100% on-site setting.

Responsibilities include troubleshooting, ticketing, account administration, equipment moves, and performance monitoring. A U.S.