Technical Support Specialist: IT Help Desk & Systems

Ask IT consulting; Richmond (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Ask ITC Inc. in Richmond, VA, is seeking a focused Help Desk Technician to respond to and direct help desk tickets, install and troubleshoot PCs, printers, iPhones and software, and perform daily server room inspections.

You will manage backup tape rotation, assist with offsite pickups, activate network jacks for correct VLAN, provide basic customer training on Mitel phone operations, and review outstanding tickets weekly with the DCLS Team Lead.

Responsibilities

• Respond to and direct help desk tickets to other technicians for resolution
• Perform installation and troubleshooting of PCs, printers, iPhones and software
• Daily inspections of server room and data closets
• Manage backup tape rotation and cases for offsite pickup
• Perform network jack activation for correct VLAN
• Basic customer training and support on Mitel phone operations
• Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets

Job description

Ask ITC Inc. in Richmond, VA, is seeking a focused Help Desk Technician to respond to and direct help desk tickets, install and troubleshoot PCs, printers, iPhones and software, and perform daily server room inspections.

You will manage backup tape rotation, assist with offsite pickups, activate network jacks for correct VLAN, provide basic customer training on Mitel phone operations, and review outstanding tickets weekly with the DCLS Team Lead.