On-Site IT Support Specialist | Help Desk & ERP

Federal Heath Sign Company; Jacksonville (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Federal Heath Sign Company in Jacksonville, TX is seeking an IT Support Specialist to bolster our on-site help-desk and maintain computer systems and networks in a manufacturing environment. You will provide phone, remote, and hands-on support, assist with printers, time-collection devices, and upcoming VoIP deployments, and collaborate with the IT team to keep operations running smoothly.

This role requires clear communication, reliability, and the ability to translate IT concepts for

Qualifications

• Minimum 2 years IT support experience.
• Able to explain technical issues to non-technical staff.
• Excellent verbal and written communication.
• Self-motivated, organized and reliable.
• Capable of lifting up to 50 lbs.

Responsibilities

• Provide help-desk support by phone, remote, and on-site.
• Troubleshoot and resolve hardware/software issues and configure devices.
• Install/maintain computer systems, networks, and time-collection and printing equipment.
• Support ERP and VoIP deployments at the Jacksonville facility.

Skills

Verbal and written communication

Explain technical issues to non-tech

Self-motivated

Task oriented

Typing 60 wpm

Analytical problem solving

Empathy & confidentiality

Education

College degree or coursework

Job description

Federal Heath Sign Company in Jacksonville, TX is seeking an IT Support Specialist to bolster our on-site help-desk and maintain computer systems and networks in a manufacturing environment. You will provide phone, remote, and hands-on support, assist with printers, time-collection devices, and upcoming VoIP deployments, and collaborate with the IT team to keep operations running smoothly.

This role requires clear communication, reliability, and the ability to translate IT concepts for