IT Support Specialist

Federal Heath Sign Company; Jacksonville (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Federal Heath Sign Company in Jacksonville, TX is seeking an IT Support Specialist to bolster our on-site help-desk and maintain computer systems and networks in a manufacturing environment. You will provide phone, remote, and hands-on support, assist with printers, time-collection devices, and upcoming VoIP deployments, and collaborate with the IT team to keep operations running smoothly.

This role requires clear communication, reliability, and the ability to translate IT concepts for

Qualifications

• Minimum 2 years IT support experience.
• Able to explain technical issues to non-technical staff.
• Excellent verbal and written communication.
• Self-motivated, organized and reliable.
• Capable of lifting up to 50 lbs.

Responsibilities

• Provide help-desk support by phone, remote, and on-site.
• Troubleshoot and resolve hardware/software issues and configure devices.
• Install/maintain computer systems, networks, and time-collection and printing equipment.
• Support ERP and VoIP deployments at the Jacksonville facility.

Skills

Verbal and written communication

Explain technical issues to non-tech

Self-motivated

Task oriented

Typing 60 wpm

Analytical problem solving

Empathy & confidentiality

Education

College degree or coursework

Job description

Federal Heath Sign Company is a national sign manufacturer. We make the electrical signs that you see on national retailers, hotels, convenience stores, gas stations and so much more!

We are searching for an experienced IT SUPPORT SPECIALIST for our Jacksonville, TX (near Tyler, TX) location.

Federal Heath is a vibrant company with a talented and motivated IT team. We know that our success is a direct result of our exceptional people!

As our new IT Support Specialist, you will add additional help desk support to all of Federal Heath includingphone support, remote support, and hands‑on computer and printer configurations.

IT Support Specialists troubleshoot and resolve technical issues, install and configure hardware and software, assist in maintaining computer systems and network connectivity.

You’ll provide technical assistance to support end‑users assisting them with problems they encounter.

You’ll manage several systems unique to the Jacksonville facility including:

• setting-up new computers, monitors, docking stations, and printers
• time-collection system in the manufacturing plant which requires additional support for relatedhand-held scanning devices, wireless access points and connectivity
• phone system, security camera system, door scanning badge system, and timecollection systems
• Upcoming VoIP phone system will require physicaldevice setups and configurations
• ERP system support.

EXPERIENCE/SKILLS REQUIRED:

• Good verbal and written communication skills
• Ability to explain technical issues to non-technical employees
• Self‑motivated
• Task oriented
• Keyboarding/Typing speed of 60 wpm or higher
• Strong analytical and problem‑solving skills
• College degree or coursework desired but not required.
• Soft skills of empathy, adaptability, confidentiality, problem‑solving/troubleshooting, and time management.
• Min 2 years IT support experience

PHYSICAL REQUIREMENTS:

• Ability to lift up to 50 lbs

LOCATION

This is a M-F job on location in Jacksonville, TX. This is NOT a remote role.