IT Support Specialist

Federal Heath; Jacksonville (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Federal Heath Sign Company seeks an experienced IT Support Specialist for our Jacksonville, TX facility. The role covers help desk support by phone, remote access, and hands-on configuration of PCs and printers to keep operations running smoothly.

You will troubleshoot, install, and maintain hardware/software, support the ERP system, and assist with networking and time-collection devices. On-site presence in Jacksonville is required, with a focus on reliable, user-friendly tech support.

Qualifications

• Minimum 2 years IT support experience.
• Good verbal and written communication skills.
• Ability to explain technical issues to non-technical staff.
• Strong analytical and problem-solving skills.
• Keyboarding speed of 60 wpm or higher.
• Self-motivated and task oriented.
• Soft skills: empathy, adaptability, confidentiality, problem-solving, time management.

Responsibilities

• Provide help desk support via phone, remote, and on-site.
• Install and configure hardware and software.
• Maintain computer systems and network connectivity.
• Assist end-users with problems they encounter.
• Manage Jacksonville facility systems: PCs, time-collection devices, docking stations, printers, WAN/LAN connectivity.
• Support upcoming VoIP phone system physical setups and configurations.
• ERP system support.

Skills

Verbal communication

Written communication

Explain to non-technical

Self-motivated

Task oriented

Typing 60 wpm

Analytical thinking

Time management

Empathy

Adaptability

Education

College degree or coursework desired

Job description

Federal Heath Sign Company is a national sign manufacturer. We make the electrical signs that you see on national retailers, hotels, convenience stores, gas stations and so much more!

We are searching for an experienced IT SUPPORT SPECIALIST for our Jacksonville, TX (near Tyler, TX) location.

Federal Heath is a vibrant company with a talented and motivated IT team. We know that our success is a direct result of our exceptional people!

As our new IT Support Specialist, you will add additional help desk support to all of Federal Heath includingphone support, remote support, and hands-on computer and printer configurations.

IT Support Specialists troubleshoot and resolve technical issues, install and configure hardware and software, assist in maintaining computer systems and network connectivity.

You’llprovide technical assistance to support end-users assisting themwith problems they encounter.

You’ll manage several systems unique to the Jacksonville facility including:

• setting-up new computers, monitors, docking stations, and printers
• time-collection system in the manufacturing plant which requires additional support for relatedhand-held scanning devices, wireless access points and connectivity
• phone system, security camera system, door scanning badge system, and timecollection systems
• Upcoming VoIP phone system will require physicaldevice setups and configurations
• ERP system support.

EXPERIENCE/SKILLS REQUIRED:

• Good verbal and written communication skills
• Ability to explain technical issues to non-technical employees
• Self-motivated
• Task oriented
• Keyboarding/Typing speed of 60 wpm or higher
• Strong analytical and problem-solving skills
• College degree or coursework desired but not required.
• Soft skills of empathy, adaptability, confidentiality, problem-solving/troubleshooting, and time management.
• Min 2 years IT support experience

PHYSICAL REQUIREMENTS:

Ability tolift up to 50 lbs

LOCATION

This is a M-F job on location in Jacksonville, TX. This is NOT a remote role.