On-Site IT Support Specialist – Help Desk & End-User Tech

Horizon Behavioral Health; Lynchburg (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan (VRS)

Paid time off

Wellness programs

Student loan repayment options

University discounts

Job summary

Horizon Behavioral Health in Lynchburg, VA seeks an IT Support Specialist to ensure proper computer operations and resolve end-user requests on-site.

Responsibilities include receiving, prioritizing, documenting, and resolving issues using diagnostics and ticketing, with hands-on desktop support. Requires a High School Diploma/GED and 2 years of relevant experience; strong customer service and communication skills are essential.

Qualifications

• High School Diploma or GED required.
• 2 years of relevant experience preferred.
• Windows OS knowledge (XP/7/8/8.1) and MS Office familiarity.
• Strong customer service and communication skills.

Responsibilities

• Receive, prioritize, document, and actively resolve end-user help requests.
• Provide hands-on desktop support and diagnostics.
• Utilize ticketing tools and communication skills to keep users informed.

Skills

Windows OS knowledge

Customer service

Phone etiquette

Written and verbal communication

Active listening

Teamwork

Flexible schedule

Valid driver's license

Travel readiness

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Horizon Behavioral Health in Lynchburg, VA seeks an IT Support Specialist to ensure proper computer operations and resolve end-user requests on-site.

Responsibilities include receiving, prioritizing, documenting, and resolving issues using diagnostics and ticketing, with hands-on desktop support. Requires a High School Diploma/GED and 2 years of relevant experience; strong customer service and communication skills are essential.