IT Support Specialist

Horizon Behavioral Health; Lynchburg (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan (VRS)

Paid time off

Wellness programs

Student loan repayment options

University discounts

Job summary

Horizon Behavioral Health in Lynchburg, VA seeks an IT Support Specialist to ensure proper computer operations and resolve end-user requests on-site.

Responsibilities include receiving, prioritizing, documenting, and resolving issues using diagnostics and ticketing, with hands-on desktop support. Requires a High School Diploma/GED and 2 years of relevant experience; strong customer service and communication skills are essential.

Qualifications

• High School Diploma or GED required.
• 2 years of relevant experience preferred.
• Windows OS knowledge (XP/7/8/8.1) and MS Office familiarity.
• Strong customer service and communication skills.

Responsibilities

• Receive, prioritize, document, and actively resolve end-user help requests.
• Provide hands-on desktop support and diagnostics.
• Utilize ticketing tools and communication skills to keep users informed.

Skills

Windows OS knowledge

Customer service

Phone etiquette

Written and verbal communication

Active listening

Teamwork

Flexible schedule

Valid driver's license

Travel readiness

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Full Time Technical Lynchburg, VA, US

Salary Range: $38,308.00 To $55,547.00 Annually

Hours: full-time (37.5 hours per week), this postion reports on-site, 8:30 am - 5:00 pm, with on-call scheduling/paid.

Location: Lynchburg VA, 24501

Position Summary

The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

Required Education and Experience

• High School Diploma / GED
• 2 years of relevant experience required. Two years of business computer experience preferred.

Related Knowledge, Skills and Abilities

Technical level knowledge of Windows operating system including XP, 7, and 8/8.1, Windows based desktop and laptop computers, Microsoft Office applications and other relevant software applications and equipment; Knowledge of customer service principles and practices; Ability to demonstrate proper phone etiquette; Ability to speak and write clearly and accurately; Effective listening skills; Willingness to co-operate with others and work to the greater good; Demonstrates a proactive approach and a professional, enthusiastic and positive attitude. Willing and available to work modified schedules (weekends, holiday, etc.) as required.

Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon work sites during the day based on operational needs or provide admin support at other locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.

THE BEST BENEFITS FOR THOSE WHO TAKE CARE OF THE COMMUNITY

We're proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon's annual wellness programs and various opportunities to interact with the community throughout the year. Horizon's clinical sites are NHSC/HRSA approved for clinical student loan repayment, and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

Horizon Behavioral Health is an Equal Opportunity Employer (EOE).