Healthcare IT Support Specialist — Desktop & Help Desk

Bristol Hospital Group; Bristol (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Bristol Health is seeking an IT System Support Specialist to assist our end-user computer hardware and software in a healthcare setting. You will troubleshoot a range of Windows desktops, laptops, tablets, printers, VoIP phones, and nursing devices, providing timely, professional support to doctors, nurses, and staff.

The role emphasizes remote Help Desk support, on-site rotations, and on-call duties, working closely with IT and clinical teams to maintain reliable technology across the facility.

Qualifications

• College degree or technical certification in IT.
• 2+ years IT-related experience preferred.
• A+ Certification or equivalent training preferred.

Responsibilities

• Provide end-user IT support via Help Desk and on-site.
• Troubleshoot Windows desktops, laptops, tablets, printers, and mobile devices.
• Install, configure, test, and maintain end-user hardware and software.
• Collaborate with network engineers to ensure efficient operation of the network and desktops.
• Maintain an inventory of IT hardware and document issues.
• Be on-call for IT support on a rotating schedule.

Skills

IT help desk

Windows troubleshooting

Active Directory

Documentation

Communication

Education

College degree or technical certification

IT coursework (enrolled)

Tools

Fujitsu scanners

HP thin clients

Honeywell scanners

Printers

Job description

Bristol Health is seeking an IT System Support Specialist to assist our end-user computer hardware and software in a healthcare setting. You will troubleshoot a range of Windows desktops, laptops, tablets, printers, VoIP phones, and nursing devices, providing timely, professional support to doctors, nurses, and staff.

The role emphasizes remote Help Desk support, on-site rotations, and on-call duties, working closely with IT and clinical teams to maintain reliable technology across the facility.