IT Support Specialist

Horizon Behavioral Heal; Lynchburg (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

VRS benefits

Health insurance

Paid holidays

Annual leave

Job summary

Horizon Behavioral Health in Lynchburg, VA is seeking an IT Support Specialist to ensure reliable computer operations and resolve end-user requests. You will use diagnostics and ticketing tools and provide hands-on desktop support on-site.

The ideal candidate has a High School Diploma or GED and at least 2 years of relevant experience, with strong customer service skills and willingness to travel between Horizon sites as needed.

Qualifications

• High School Diploma / GED.
• 2 years of relevant experience required. Two years of business computer experience preferred.

Responsibilities

• Provide end-user technical support and resolve help requests.
• Use diagnostics and ticketing tools to document and track issues.
• Occasionally travel to Horizon sites to provide on-site support as needed.

Skills

Windows OS knowledge

Customer service

Communication

Problem solving

Time management

Education

High School Diploma / GED

Tools

Windows OS

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Full Time Technical Lynchburg, VA, US

2 days ago Requisition ID: 2099

Salary Range: $38,308.00 To $55,547.00 Annually

Hours: full-time (37.5 hours per week)

Location: Lynchburg VA, 24501

Position Summary

The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

Required Education and Experience

• High School Diploma / GED
• 2 years of relevant experience required. Two years of business computer experience preferred.

Related Knowledge, Skills and Abilities

Technical level knowledge of Windows operating system including XP, 7, and 8/8.1, Windows based desktop and laptop computers, Microsoft Office applications and other relevant software applications and equipment; Knowledge of customer service principles and practices; Ability to demonstrate proper phone etiquette; Ability to speak and write clearly and accurately; Effective listening skills; Willingness to co-operate with others and work to the greater good; Demonstrates a proactive approach and a professional, enthusiastic and positive attitude. Willing and available to work modified schedules (weekends, holiday, etc.) as required.

Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon work sites during the day based on operational needs or provide admin support at other locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.

THE BEST BENEFITS FOR THOSE WHO TAKE CARE OF THE COMMUNITY

We’re proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community throughout the year. Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment, and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

Horizon Behavioral Health is an Equal Opportunity Employer (EOE).