On‑Site IT Support Specialist – Endpoint & Desktop Expert

FASTENER DISTRIBUTION HOLDINGS LLC.; Irving (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

FDH Aero, an aerospace and defense supply chain partner, seeks a Technical Support Analyst to deliver on-site IT support and contribute to IT operations. You will help with projects, manage priorities, and coordinate with vendors.

The role requires collaboration across departments and a practical, service-first mindset. You will assist with design and solution input, maintain desktops/laptops, and support a mobile workforce.

Qualifications

• Bachelor's degree in computer science, information systems, or equivalent real-world work experience.
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role.
• Strong customer service attitude and demeanor.
• Organized and has efficient time management skills.
• Strong attention to detail.
• Ability to work interdepartmentally.
• Demonstrate strong customer service attitude and demeanor.
• Strong critical thinking and problem-solving capabilities.
• Proficient in Microsoft O365 Suite, Call Center unity desired.
• Desktop and Laptop security encryption for Mac and PC.
• Active Directory Management.
• Knowledge and Experience of VOIP.
• Basic Networking experience.

Responsibilities

• Provide on-site IT support to local user base.
• Assist with project(s) and within time and budget.
• Manage multiple and changing priorities daily.
• Coordinate third party when needed to troubleshoot issues.
• Provide exceptional service using skill set and build on this skill set.
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs.
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce.
• Take responsibility for own work and provide support to others in accomplishing their work.
• Perform other duties as assigned.

Skills

Customer service

Time management

Detail oriented

Interdepartmental collaboration

Critical thinking

Education

Bachelor's degree in computer science/information systems

Tools

Microsoft O365 Suite

Active Directory Management

VOIP

Networking basics

Job description

FDH Aero, an aerospace and defense supply chain partner, seeks a Technical Support Analyst to deliver on-site IT support and contribute to IT operations. You will help with projects, manage priorities, and coordinate with vendors.

The role requires collaboration across departments and a practical, service-first mindset. You will assist with design and solution input, maintain desktops/laptops, and support a mobile workforce.