IT Support Analyst — On-Site & Project Focus

FDH Aero; Irving (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

FDH Aero in Irving, TX is seeking a Technical Support Analyst to provide on-site IT support, assist project planning, and deliver technical input on design and implementation across the organization.

The role requires a Bachelor's degree in CS or equivalent, 3+ years in helpdesk/networking support, strong customer service, solid communication, and proficiency with Microsoft 365, Active Directory, VOIP, and basic networking. ITAR/compliance and security awareness are also important.

Qualifications

• Requires a Bachelor's degree in computer science, information systems, or equivalent real-world work experience.
• 3+ years of experience supporting Microsoft desktop users in a helpdesk or networking role.
• Strong customer service attitude and demeanor.
• Solid communication and time-management skills.

Responsibilities

• Provide on-site IT support to local user base
• Assist with projects and ensure delivery within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party when needed
• Provide technical assistance and guidance to business partners
• Install, configure, monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and assist others
• Perform other duties as assigned

Skills

Customer service

Communication

Time management

Attention to detail

Cross-functional teamwork

Critical thinking

Microsoft 365

Active Directory

VOIP

Networking basics

Desktop security

Windows desktop support

Education

Bachelor's degree in Computer Science or equivalent

Tools

Microsoft O365 Suite

Active Directory

VOIP

Desktop security

Job description

FDH Aero in Irving, TX is seeking a Technical Support Analyst to provide on-site IT support, assist project planning, and deliver technical input on design and implementation across the organization.

The role requires a Bachelor's degree in CS or equivalent, 3+ years in helpdesk/networking support, strong customer service, solid communication, and proficiency with Microsoft 365, Active Directory, VOIP, and basic networking. ITAR/compliance and security awareness are also important.