On-Site Desktop & IT Support Engineer

Socket.dev; Houston (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

AES Drilling Fluids is seeking a fully on-site Desktop Support Engineer to deliver responsive IT support for employees across office, warehouse, field, and remote environments. You’ll handle desktops, laptops, printers, mobile devices, and Microsoft 365, while collaborating with senior IT staff on projects and security practices.

The role emphasizes troubleshooting, customer-focused service, and growing technical skills within a professional enterprise IT setting.

Qualifications

• 3–7 years of professional IT support experience.
• Windows 11 desktop and laptop support.
• Familiarity with Microsoft 365 applications.
• Basic hardware, operating systems, printers, mobile devices, docking stations, and peripherals.
• Networking concepts such as IP addresses, Wi‑Fi, VPN, DNS, DHCP, remote access, and printer connectivity.
• Ability to follow AES IT security, confidentiality, asset‑handling, and acceptable‑use procedures.
• Strong interest in troubleshooting, learning new technologies, and supporting business‑critical operations.

Responsibilities

• Provide Tier 1/Tier 2 technical support to AES employees by phone, remote tools, ticketing system, and in person.
• Support office, warehouse, field, and remote users with desktop, laptop, printer, mobile device, and peripheral issues.
• Troubleshoot Windows desktop and laptop hardware and software issues.
• Support Microsoft 365 applications used at AES, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Assist users with password resets, account access, MFA, Active Directory, Azure AD, SSO, and other authentication issues.
• Install, configure and deploy AES desktops, laptops, monitors, docking stations, printers, and peripherals.
• Prepare computers for new hires using images and deployment procedures.
• Assist with onboarding/offboarding, equipment returns, access changes, and workstation setup.
• Install approved applications and assist with business software issues.
• Troubleshoot basic network, Wi‑Fi, VPN, printing, remote-access, and connectivity problems.
• Support smartphones, tablets, and other company devices.
• Assist with conference rooms and collaboration technology.
• Document incidents and service requests in the AES IT ticketing system.
• Follow troubleshooting procedures and escalate complex issues to senior IT staff or vendors.
• Maintain hardware inventory and assist with asset tracking.
• Follow AES IT security policies and document procedures.
• Create and update AES technical documentation and knowledge-base articles.
• Assist senior IT personnel with deployments, upgrades, and IT projects.

Skills

Windows 11 support

Microsoft 365

Troubleshooting

Customer service

Documentation

Communication

Tools

Active Directory

Azure AD

Microsoft 365

SSO

Webex

Job description

AES Drilling Fluids is seeking a fully on-site Desktop Support Engineer to deliver responsive IT support for employees across office, warehouse, field, and remote environments. You’ll handle desktops, laptops, printers, mobile devices, and Microsoft 365, while collaborating with senior IT staff on projects and security practices.

The role emphasizes troubleshooting, customer-focused service, and growing technical skills within a professional enterprise IT setting.