IT Operations & Support Analyst

FDH Aero; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FDH Aero, a global supply chain solutions partner for aerospace and defense, seeks a Technical Support Analyst in Fort Worth, TX. You will deliver on-site IT support, assist projects, and coordinate with vendors to resolve issues, while managing multiple priorities in a fast-paced environment.

You’ll leverage MS 365, Active Directory, VOIP, and security practices to support a remote-enabled, office-based workforce and ensure dependable IT operations.

Qualifications

• Bachelor’s degree in computer science, information systems, or equivalent real-world work experience.
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role.
• Demonstrate strong customer service attitude and demeanor.
• Solid communication skills.
• Organized and efficient time management.
• Strong attention to detail.
• Ability to work interdepartmentally.
• Demonstrate strong customer service attitude and demeanor.
• Strong problem-solving capabilities.
• Proficient in Microsoft O365 Suite, Call Center unity desired.
• Desktop and Laptop security encryption for Mac and PC.
• Active Directory Management.
• Knowledge and experience of VOIP.
• Basic Networking experience (TCP/IP, LAN/WAN, Network Topology related to desktop support).

Responsibilities

• Provide on-site IT support to local user base.
• Assist with project(s) and within time and budget.
• Manage multiple and changing priorities daily.
• Coordinate third party when needed to troubleshoot issues.
• Provide exceptional service using skill set and build on this skill set.
• Provide technical assistance and guidance to business partners and work with internal experts and vendors to provide best solution to business needs.
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce.
• Take responsibility for own work and provide support to others in accomplishing their work.
• Perform other duties as assigned.

Skills

Bachelor's degree

Microsoft desktop support

Customer service

Communication

Time management

Attention to detail

Interdepartmental collaboration

Critical thinking

Microsoft 365

Active Directory

VOIP

Networking basics

Education

Bachelors degree or equivalent

Tools

O365 Suite

Job description

FDH Aero, a global supply chain solutions partner for aerospace and defense, seeks a Technical Support Analyst in Fort Worth, TX. You will deliver on-site IT support, assist projects, and coordinate with vendors to resolve issues, while managing multiple priorities in a fast-paced environment.

You’ll leverage MS 365, Active Directory, VOIP, and security practices to support a remote-enabled, office-based workforce and ensure dependable IT operations.