Senior Field Desktop & Endpoint Engineer

TechDigital Group; Joplin (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

TechDigital Group is seeking an experienced desktop support specialist to provide advanced on-site assistance, diagnose hardware and OS issues, and ensure high endpoint availability for colleagues in a dynamic enterprise environment.

You will implement standardized desktop images, manage software patches, and coordinate with security and IT teams to maintain policy compliance while delivering a stable and productive user experience.

Qualifications

• Bachelor's degree or equivalent experience in IT with infrastructure focus.
• 8–10 years of hands-on desktop support or systems engineering in enterprise environments.
• Advanced proficiency in workstation operating systems, endpoint configuration, user profile management and desktop application support.
• Experience with enterprise endpoint management platforms for software distribution, patch management, inventory and policy enforcement.

Responsibilities

• Deliver advanced desktop support on site by diagnosing and resolving complex hardware and OS incidents to maintain high endpoint availability and user satisfaction.
• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and restore workstation functionality quickly.
• Implement standardized desktop images and configuration baselines for consistent performance, security hardening and policy compliance.
• Administer endpoint management platforms to deploy software patches and configuration updates with minimal disruption to operations.
• Monitor desktop environment health through dashboards and logs to identify incident trends and propose preventive improvements.
• Collaborate with service desk to handle escalations and provide detailed guidance for faster resolutions and higher first-contact effectiveness.
• Document desktop procedures and knowledge articles to support continuous improvement and reduce repeated incidents.
• Perform root cause analysis for recurring issues and propose sustainable remediation actions to improve reliability.
• Coordinate with network and application teams to ensure endpoint configurations support connectivity, security and performance requirements.
• Execute asset management tasks like workstation lifecycle tracking and software license verification to maintain inventory records.
• Support security initiatives by applying endpoint security controls and assisting in remediation of vulnerabilities found in assessments.
• Engage with business users to understand desktop usage and recommend configuration optimizations to enhance productivity.

Skills

Desktop support

Endpoint management platforms

Desktop patching

Education

Bachelor's degree or equivalent experience in IT

Job description

TechDigital Group is seeking an experienced desktop support specialist to provide advanced on-site assistance, diagnose hardware and OS issues, and ensure high endpoint availability for colleagues in a dynamic enterprise environment.

You will implement standardized desktop images, manage software patches, and coordinate with security and IT teams to maintain policy compliance while delivering a stable and productive user experience.