Technical Support Analyst

FDH Aero; Irving (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

FDH Aero in Irving, TX is seeking a Technical Support Analyst to provide on-site IT support, assist project planning, and deliver technical input on design and implementation across the organization.

The role requires a Bachelor's degree in CS or equivalent, 3+ years in helpdesk/networking support, strong customer service, solid communication, and proficiency with Microsoft 365, Active Directory, VOIP, and basic networking. ITAR/compliance and security awareness are also important.

Qualifications

• Requires a Bachelor's degree in computer science, information systems, or equivalent real-world work experience.
• 3+ years of experience supporting Microsoft desktop users in a helpdesk or networking role.
• Strong customer service attitude and demeanor.
• Solid communication and time-management skills.

Responsibilities

• Provide on-site IT support to local user base
• Assist with projects and ensure delivery within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party when needed
• Provide technical assistance and guidance to business partners
• Install, configure, monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and assist others
• Perform other duties as assigned

Skills

Customer service

Communication

Time management

Attention to detail

Cross-functional teamwork

Critical thinking

Microsoft 365

Active Directory

VOIP

Networking basics

Desktop security

Windows desktop support

Education

Bachelor's degree in Computer Science or equivalent

Tools

Microsoft O365 Suite

Active Directory

VOIP

Desktop security

Job description

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action.

We value tempering confidence with humility, and a mission that always starts with service-first.

Our Values Guide Everything We Do

• We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.
• We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.
• We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.
• We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.
• We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.
• We Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News's Best Places to Work in Aviation.

As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow’s supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

We Are Looking For

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.

What You’ll Do (Responsibilities)

• Provide on-site IT support to local user base
• Assist with project(s) and within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party when needed to troubleshoot issues
• Provides exceptional service using skill set, and builds on this skill set
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and provide support to others in accomplishing their work
• Perform other duties as assigned

What You Bring (Qualifications & Skills)

• Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
• Demonstrate strong customer service attitude and demeanor
• Solid communication skills
• Organized and has efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Demonstrate strong customer service attitude and demeanor
• Exercise strong critical thinking and problem-solving capabilities
• Proficient in Microsoft O365 Suite, Call Center unity desired
• Desktop and Laptop security encryption for Mac and PC
• Active Directory Management
• Knowledge and Experience of VOIP
• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.