On-Site IT Support Specialist: Elevate User Tech

Velociti; Riverside (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Velociti is seeking an IT Support Specialist in Riverside, MO to be the first line of support for employees. You’ll diagnose hardware and software issues, configure devices, image PCs, and provide multi-channel assistance to end users in a fast-paced environment.

In this hands-on role, you will manage IT inventory, support AD user accounts, coordinate with vendors, and help maintain a reliable IT environment. On-site collaboration and strong customer service are essential for success.

Responsibilities

• Diagnose and resolve Level 1 hardware and software issues for end users.
• Install, configure, upgrade, and troubleshoot computers, software, peripherals, and other technology.
• Provide general desktop support, including PC and laptop imaging/re-imaging and release coordination.
• Provide one-on-one technical assistance through chat, phone, email, and in-person support.
• Assist with the setup and configuration of peripherals, including printers, scanners, monitors, docking stations, and other devices.
• Coordinate with third-party service providers to facilitate timely hardware repairs covered under maintenance agreements or warranties.
• Perform minor hardware repairs and troubleshooting for equipment outside of third-party support.
• Manage and maintain IT inventory, including laptops, keyboards, mice, docking stations, monitors, IP phones, and other equipment.
• Support user account administration, including Active Directory user management, password resets, and new user setup.
• Balance multiple priorities, including support tickets, walk-up requests, projects, and time-sensitive technical issues.
• Communicate clearly with users and team members to ensure issues are resolved efficiently and effectively.

Job description

Velociti is seeking an IT Support Specialist in Riverside, MO to be the first line of support for employees. You’ll diagnose hardware and software issues, configure devices, image PCs, and provide multi-channel assistance to end users in a fast-paced environment.

In this hands-on role, you will manage IT inventory, support AD user accounts, coordinate with vendors, and help maintain a reliable IT environment. On-site collaboration and strong customer service are essential for success.