Onsite Frontline End-User IT Support

VIVA USA Inc; Phoenix (AZ); On-site; USD 52,000 - 60,000; Full time

Job summary

VIVA USA Inc in Phoenix, AZ is seeking a User Technology Specialist to deliver frontline technical support to end users across the organization. You will troubleshoot hardware, software, connectivity, and access issues while delivering an exceptional customer experience. The role reports to the Client Technology Services Division.

Ideal candidates learn quickly, stay organized, and handle multiple requests with minimal supervision. Onsite work from 8:00 AM to 5:00 PM is expected.

Qualifications

• Two years of experience providing technical support to users in a networked workplace.
• Experience documenting, tracking, and resolving support requests using a ticketing system.
• Ability to communicate technical information clearly to users with varying knowledge.
• Organize and prioritize multiple service requests and follow established procedures.
• Substitution of education/experience combinations allowed.

Responsibilities

• Provide frontline technical support for end users across the organization.
• Troubleshoot hardware, software, connectivity, and access issues.
• Collaborate with technical teams to resolve complex problems.
• Document and track support activities in the ticketing system.

Skills

Communication skills

Multitasking

Customer service

Problem solving

Documentation

Tools

ServiceNow

RemedyForce

Job description

VIVA USA Inc in Phoenix, AZ is seeking a User Technology Specialist to deliver frontline technical support to end users across the organization. You will troubleshoot hardware, software, connectivity, and access issues while delivering an exceptional customer experience. The role reports to the Client Technology Services Division.

Ideal candidates learn quickly, stay organized, and handle multiple requests with minimal supervision. Onsite work from 8:00 AM to 5:00 PM is expected.