Onsite IT Support Specialist

HCLTech; Clayton (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services company is seeking a Support Specialist IT in Clayton, Missouri. This role focuses on providing end-user support and ensuring the delivery of IT services as per service levels. Responsibilities include incident and request management, second-tier support for PC and peripherals, and handling hardware requests. Candidates should have strong customer service skills and experience with MS Windows and Office products. Optional certifications in ITIL and Asset Management are valued.

Qualifications

• Ability to complete assignments without direct supervision.
• Familiarity with network concepts and diagnostics.

Responsibilities

• Incident management and request management.
• Provide second-tier support to local end users.
• Handle end-user hardware requests and coordinate delivery.

Skills

Customer service skills

Microsoft Windows 10

MS Office (2013 and later)

Dell laptops

Troubleshooting connectivity

Tools

ServiceNow

Job description

A leading IT services company is seeking a Support Specialist IT in Clayton, Missouri. This role focuses on providing end-user support and ensuring the delivery of IT services as per service levels. Responsibilities include incident and request management, second-tier support for PC and peripherals, and handling hardware requests. Candidates should have strong customer service skills and experience with MS Windows and Office products. Optional certifications in ITIL and Asset Management are valued.