On-Site IT Support Specialist — Customer-Focused Tech

HDR, Inc.; Greenville (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

HDR, Inc. is seeking an IT Support Specialist I to join our on-site team in Greenville, SC.

You will apply technology to address business needs, assist staff with computing resources, and provide advanced troubleshooting and desk-side training for enterprise applications. You will work with Systems Administrators on IT infrastructure tasks, participate in enterprise projects, support 24/7 operations with a 6:00 AM–6:00 PM schedule, and be prepared for on-call responsibilities and possible

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience.
• A minimum of 1 year of experience in technical support of PC, networks and servers.
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills
• Schedule & Presence: this on-site role supports 24/7 operations with a 6:00 AM - 6:00 PM window, Mon-Fri; on-call flexibility for critical business continuity.

Responsibilities

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine IT technical expertise with strong customer service focus
• Participate in enterprise-wide IT projects and initiatives
• Diagnose hardware, software, and operator problems
• Provide advanced troubleshooting on complex IT issues
• Provide support for software applications
• Provide desk side training for enterprise applications
• Request hardware and software through the requisition system as directed by supervisor
• Provide hardware support, printer and printing support
• Assist IT Support team with inventory management of desktops, laptops, printers, and other hardware assets
• Assist IT Support team with software inventory
• Provide local office coordination and communication of technical topics/issues
• Understand client business needs and match to technology solutions
• Work with Systems Administrators on IT infrastructure processes
• Perform other duties as needed
• A valid US Driver's License is required

Skills

Customer service

Interpersonal skills

Communication skills

Self-motivation

Time management

On-site availability

Education

Associate's degree in Computer Science/MIS-related area

Tools

Windows 11/M365

Microsoft Office

ProjectWise

AutoCAD/MicroStation

Job description

HDR, Inc. is seeking an IT Support Specialist I to join our on-site team in Greenville, SC.

You will apply technology to address business needs, assist staff with computing resources, and provide advanced troubleshooting and desk-side training for enterprise applications. You will work with Systems Administrators on IT infrastructure tasks, participate in enterprise projects, support 24/7 operations with a 6:00 AM–6:00 PM schedule, and be prepared for on-call responsibilities and possible