IT Support Specialist

HDR ICA ENGINEERING; Greenville (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

HDR, Inc. is seeking an IT Support Specialist I to join our on-site team in Greenville, SC.

You will apply technology to address business needs, assist staff with computing resources, and provide advanced troubleshooting and desk-side training for enterprise applications. You will work with Systems Administrators on IT infrastructure tasks, participate in enterprise projects, support 24/7 operations with a 6:00 AM–6:00 PM schedule, and be prepared for on-call responsibilities and possible

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience.
• A minimum of 1 year of experience in technical support of PC, networks and servers.
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills
• Schedule & Presence: this on-site role supports 24/7 operations with a 6:00 AM - 6:00 PM window, Mon-Fri; on-call flexibility for critical business continuity.

Responsibilities

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine IT technical expertise with strong customer service focus
• Participate in enterprise-wide IT projects and initiatives
• Diagnose hardware, software, and operator problems
• Provide advanced troubleshooting on complex IT issues
• Provide support for software applications
• Provide desk side training for enterprise applications
• Request hardware and software through the requisition system as directed by supervisor
• Provide hardware support, printer and printing support
• Assist IT Support team with inventory management of desktops, laptops, printers, and other hardware assets
• Assist IT Support team with software inventory
• Provide local office coordination and communication of technical topics/issues
• Understand client business needs and match to technology solutions
• Work with Systems Administrators on IT infrastructure processes
• Perform other duties as needed
• A valid US Driver's License is required

Skills

Customer service

Interpersonal skills

Communication skills

Self-motivation

Time management

On-site availability

Education

Associate's degree in Computer Science/MIS-related area

Tools

Windows 11/M365

Microsoft Office

ProjectWise

AutoCAD/MicroStation

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story: ' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of IT Support Specialist I, we'll count on you to:

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk side training upon request for enterprise applications
• Request hardware and software through the requisition system as directed by their supervisor
• Provide hardware support, printer and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
• Perform other duties as needed
• A valid US Driver's License is required

Preferred Qualifications

• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
• This position may include travel
• Working knowledge of Windows 11/M365.
• Knowledge of A&E Industry
• Associate's degree in Computer Science/MIS-related area or equivalent work experience

Required Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• A minimum of 1 year of experience in technical support of PC, networks and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills
• Self-starter able to handle multiple tasks and deadlines with minimal supervision
• Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Other Locations

• United States-South Carolina-Columbia

Industry

IT

Schedule

Full-time

Employee Status

Regular

BusinessClass : Marketing and Admin

Job Posting

Oct 30, 2026

At HDR, we are committed to the principles of employment equity.

We are an affirmative action and equal opportunity Employe r.

We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.