Help Desk Technician I - Fast, Friendly IT Support

NHE, Inc (N&H Enterprises); Greenville (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

HDHP Health Insurance Plan

PPO Health Insurance Plan

Vision Insurance

Dental Insurance

Short-Term Disability

Long-Term Disability

Group Life Insurance

Health Savings Account (HDHP)

Flexible Spending Account (FSA)

401k Retirement plan

Paid Holidays

Job summary

NHE, Inc. is seeking an Infrastructure Support Technician I at the Corporate Office in Greenville, SC. The role provides fast, practical technical assistance for computer systems, software and hardware to help customers resolve issues quickly.

The technician will handle remote troubleshooting, document resolutions, and contribute to training materials. Strong communication and organizational skills are essential for success.

Qualifications

• Experience in analysis, implementation and evaluation of IT systems and their specifications.
• Sound understanding of computer systems (hardware/software), networks etc.
• Excellent organizational skills.
• Outstanding communication abilities.
• Proven experience as a help desk technician or other customer support role.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance by phone or email.
• Provide technical assistance for computer systems, software, and hardware.
• Perform remote troubleshooting and determine root cause.
• Follow up with customers to ensure issue is resolved.
• Document issues and resolutions in logs and tickets.
• Assist in creating and maintaining training materials and procedures.

Skills

IT systems analysis

Hardware and software knowledge

Excellent communication

Troubleshooting

English proficiency

Microsoft Office

Zendesk

Yardi software

Education

Database management degree/certificate

Tools

Zendesk

Yardi software

Job description

NHE, Inc. is seeking an Infrastructure Support Technician I at the Corporate Office in Greenville, SC. The role provides fast, practical technical assistance for computer systems, software and hardware to help customers resolve issues quickly.

The technician will handle remote troubleshooting, document resolutions, and contribute to training materials. Strong communication and organizational skills are essential for success.