IT Support Specialist I — Elevate User Experience

HDR, Inc.; Pittsburgh (Allegheny County); On-site; USD 28,000 - 39,000; Full time

Job summary

HDR, Inc. is seeking an IT Support Specialist I in the Pittsburgh area. You will apply technology to address business needs, assist staff, and provide advanced troubleshooting for enterprise IT issues.

This on-site role requires strong customer service and coordination with the IT team. We welcome an Associate's degree or equivalent experience, plus at least 1 year in technical support of PCs, networks and servers.

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience.
• 1 year of technical support experience for PC, networks, and servers.
• Excellent client service, interpersonal and communication skills.
• Working knowledge of Windows 7/10/365 and Windows Server 2003/2008/2012.
• Experience with Microsoft Office applications.
• Self-starter capable of handling multiple tasks with minimal supervision.
• On-site role with 24/7 operations support, including on-call flexibility.

Responsibilities

• Apply technology to address business needs and constraints.
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources.
• Combine IT technical expertise with strong customer service.
• Participate in enterprise-wide IT projects and initiatives.
• Diagnose hardware, software, and operator problems.
• Provide advanced troubleshooting on complicated IT issues.
• Provide support for software applications.
• Provide desk side training for enterprise applications.
• Request hardware and software through the requisition system as directed by supervisor.
• Provide hardware, printer and printing support.
• Assist with inventory management of desktops, laptops, printers, and other assets.
• Assist with software inventory as required.
• Coordinate and communicate IT topics with local office.
• Understand client business needs and map them to technology solutions.
• Collaborate with Systems Administrators on IT infrastructure processes.

Skills

Customer service

Interpersonal skills

Communication skills

Self-motivated

Education

Associate's degree in Computer Science/MIS-related area

Tools

Microsoft Office

Windows OS

ProjectWise / GIS

Job description

HDR, Inc. is seeking an IT Support Specialist I in the Pittsburgh area. You will apply technology to address business needs, assist staff, and provide advanced troubleshooting for enterprise IT issues.

This on-site role requires strong customer service and coordination with the IT team. We welcome an Associate's degree or equivalent experience, plus at least 1 year in technical support of PCs, networks and servers.