IT Support Specialist I — On-Site, Customer-Focused

HDR, Inc.; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

HDR, Inc. is seeking an IT Support Specialist I in San Antonio, TX. This on-site role supports 24/7 operations with a daytime shift (6:00 AM–6:00 PM, Mon–Fri) and on-call flexibility for business continuity.

The role focuses on applying tech to business needs, assisting staff, and providing advanced troubleshooting across software and hardware, including Windows environments and enterprise applications. Travel may be required.

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience.
• 1 year of technical support experience for PC, networks and servers.
• Excellent PC and peripheral knowledge and troubleshooting ability.
• Experience with Windows 7/10/365 and Windows Server 2003/2008/2012.

Responsibilities

• Apply technology to address business needs and constraints.
• Assist staff to use computing technology efficiently and maximize resources.
• Provide advanced troubleshooting on complicated IT issues and support software apps.
• Perform desk side training for enterprise applications and coordinate hardware requests.
• Assist inventory management of desktops, laptops, printers and peripherals.
• Support local office IT communications and coordinate with Systems Administrators.

Skills

Customer service

Communication

Self-starter

Multitasking

Education

Associate's degree in Computer Science/MIS-related area

Tools

Windows OS

MS Office

Desktop hardware

Job description

HDR, Inc. is seeking an IT Support Specialist I in San Antonio, TX. This on-site role supports 24/7 operations with a daytime shift (6:00 AM–6:00 PM, Mon–Fri) and on-call flexibility for business continuity.

The role focuses on applying tech to business needs, assisting staff, and providing advanced troubleshooting across software and hardware, including Windows environments and enterprise applications. Travel may be required.