On-Site IT Support Specialist — Apple & Classroom Tech

The Chapin School; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

The Chapin School in New York City is seeking an IT Support Specialist to maintain a predominantly Mac environment for students, faculty, and staff. You will be the first point of contact for technology issues, triaging and resolving them with empathy to minimize classroom disruption.

This full-time, on-site position reports to the Director of Technology and collaborates with MSPs and the broader tech team.

Qualifications

• Two or more years in end-user or service desk support with a focus on Apple devices.
• Hands-on troubleshooting and repair of macOS and Apple hardware.
• Experience with Jamf Pro or another mobile device management (MDM) platform.
• Experience supporting users through a ticketing system.
• Working knowledge of Google Workspace administration and common cloud applications.
• Basic networking literacy, including wireless and connectivity troubleshooting.
• Basic familiarity with Windows in a secondary or legacy capacity.
• Strong communication and customer-service skills and the ability to work both independently and as part of a team.

Responsibilities

• Serve as the first point of contact for technical support via ticketing system, telephone, email, and in person.
• Provide student and staff support for macOS, iPadOS, and the applications our community relies on.
• Set up, deploy, maintain, and repair Apple hardware and peripherals, manage devices through Jamf Pro.
• Support device lifecycle for students, faculty, and staff: provisioning, enrolment, and end-of-life.
• Provide account and access support within Google Workspace and related cloud services.
• Provide A/V, livestreaming, and classroom technology support for lessons and events.
• Provide front-line support for our learning management system (Canvas).
• Support onboarding/offboarding of faculty and staff including device and account provisioning.
• Maintain accurate ticket, asset, and inventory records.
• Contribute to documentation and SOPs.
• Apply security controls and procedures, maintain endpoint updates.

Skills

Apple devices

Mac troubleshooting

Jamf Pro

Ticketing system

Google Workspace

Networking basics

Windows familiarity

Communication skills

Tools

Jamf Pro

Google Workspace

Job description

The Chapin School in New York City is seeking an IT Support Specialist to maintain a predominantly Mac environment for students, faculty, and staff. You will be the first point of contact for technology issues, triaging and resolving them with empathy to minimize classroom disruption.

This full-time, on-site position reports to the Director of Technology and collaborates with MSPs and the broader tech team.