On-site IT Support & Network Analyst — Manufacturing

DrinkPAK II, LLC; Philadelphia (Philadelphia County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PPO medical, dental and vision

Cell phone stipend

Annual discretionary bonus

401(k) match

Pet insurance

Life insurance

Job summary

DrinkPAK is seeking an IT Support and Network Analyst for our Philadelphia facility. You will set up and image desktops, troubleshoot network issues, and support IP cameras to keep plant operations running smoothly.

The role requires 1–3 years of IT support, familiarity with Windows 10/11 and Windows Server, and experience with ITSM platforms. On-site, full-time with competitive benefits and growth opportunities.

Qualifications

• High school diploma or GED required; associate degree preferred in IT/CS.
• 1–3 years of hands-on IT support in a corporate or industrial setting.
• Experience with Windows 10/11, Windows Server, and enterprise network gear.

Responsibilities

• Set up, configure, and image desktops and laptops for users.
• Install, configure, and troubleshoot printers and peripherals.
• Troubleshoot Wi‑Fi connectivity for end‑users and plant equipment.
• Support IP camera systems and video surveillance connectivity.
• Perform hardware break/fix and component replacements.
• Maintain accurate hardware asset and support ticket records in ITSM.
• Provide Tier 1 helpdesk support and escalate as needed.
• Assist with cabling, patch panels, and network closet upkeep.
• Assist onboarding of new employees with workstation setup and access.
• Maintain inventory of IT consumables and spare hardware.
• Follow IT security policies and change management procedures.

Skills

Windows 10/11

Windows Server

Networking basics

Troubleshooting

Communication

Education

High school diploma or GED

Associate's degree in IT or Computer Science

Tools

ServiceNow

Freshservice

Meraki cameras

Hanwha cameras

Job description

DrinkPAK is seeking an IT Support and Network Analyst for our Philadelphia facility. You will set up and image desktops, troubleshoot network issues, and support IP cameras to keep plant operations running smoothly.

The role requires 1–3 years of IT support, familiarity with Windows 10/11 and Windows Server, and experience with ITSM platforms. On-site, full-time with competitive benefits and growth opportunities.