Senior IT Site Support - Manufacturing & Regulatory Systems

West Pharmaceutical Services, Inc; Exton (PA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking an IT Support Specialist to manage the site’s infrastructure and end-user devices in Exton, PA, ensuring compliant operations for MES, ERP, servers, and networked workstations while upholding corporate policies.

You will collaborate with international teams, handle on-call support, and drive improvements in service delivery, security, and reliability in a regulated manufacturing environment.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 3+ years in IT support or IT operations, preferably in a regulatory manufacturing environment.
• Experience collaborating within international teams.
• Excellent interpersonal and communication skills.
• Strong service orientation and ability to meet deadlines.
• English language proficiency.
• Desktop support and MS Office Suite.
• MS Windows Server administration.
• Network technologies and AD.
• Office 365.
• Ability to comply with company safety and quality policies.
• Regulatory requirements including cGMP, 21 CFR Part 11.

Responsibilities

• Develop and operate all aspects of the site's infrastructure and End User devices.
• Provide support for facility IT systems and end users, including MES, ERP, servers, LAN/WAN equipment, desktops, laptops, communication, and collaboration systems.
• Assist with troubleshooting and problem determination/resolution.
• Collaborate with regional and global Digital and Transformation teams to maintain the service catalogue and service level agreements.
• Participate in local, regional, and global Digital and Transformation projects.
• Coordinate project rollouts at the local site level.
• Use Service Management tools to track workloads.
• Participate in the on-call support rotation.
• Maintain a clean, orderly, and safe work area.
• Demonstrate exemplary behavior regarding IT security.
• Comply with regulations, policies, procedures, safety rules, environmental health and safety requirements, and the corporate Code of Conduct.
• Support Lean Sigma programs and activities.
• Perform other duties as assigned based on business needs.

Skills

Interpersonal communication

Service orientation

Time management

Independent work

English proficiency

Problem-solving

Education

Bachelor's Degree in Computer Science

ITIL Foundations v3

Tools

Windows Server

Active Directory

Office 365

LAN/WAN

MES/ERP systems

Job description

Jobtailor is seeking an IT Support Specialist to manage the site’s infrastructure and end-user devices in Exton, PA, ensuring compliant operations for MES, ERP, servers, and networked workstations while upholding corporate policies.

You will collaborate with international teams, handle on-call support, and drive improvements in service delivery, security, and reliability in a regulated manufacturing environment.