Manufacturing IT Desk Engineer – GMP/GxP, Clean Room

Cognizant; King of Prussia (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Cognizant is seeking a Desktop Engineer in Springhouse, PA to support manufacturing and lab IT systems and devices. The role covers printers, scanners, tablets, rugged devices, and PC workstations on the manufacturing line, with strong focus on AV troubleshooting and incident root-cause analysis.

The candidate will work with Network and Server teams, coordinate with vendors for asset lifecycle management, and ensure GMP/GxP compliance and data center shutdown activities when needed.

Qualifications

• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab and Data Centre IT equipment.
• Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
• Knowledge / Understanding of GMP and GxP
• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
• Strong focus on quality and attention to detail
• Provide smart Hands and Feet support for Technology team on demand
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

Responsibilities

• Support overall manufacturing / lab IT systems and IT devices at Springhouse site.
• Coordinate with vendors for asset lifecycle management and imaging.
• Ensure basic network connectivity and printer/voice access at site.
• Assist with rack and stack for infra devices and decommissioning.
• Interact with networks/servers teams and OEMs for high-priority issues.
• Maintain GMP/GxP compliance in a manufacturing environment.

Skills

Desktop Support

Manufacturing Lab support

Network connectivity

AV troubleshooting

Power Shutdown maintenance

GMP/GxP understanding

Clean Room experience

Quality focus

Tools

Printer management

Zebra printers

Rugged tablets

Tandberg Video

LAN/WiFi

Imaging equipment

Server/Network devices

Job description

Cognizant is seeking a Desktop Engineer in Springhouse, PA to support manufacturing and lab IT systems and devices. The role covers printers, scanners, tablets, rugged devices, and PC workstations on the manufacturing line, with strong focus on AV troubleshooting and incident root-cause analysis.

The candidate will work with Network and Server teams, coordinate with vendors for asset lifecycle management, and ensure GMP/GxP compliance and data center shutdown activities when needed.