On-Site IT Support Intern: Systems & Helpdesk

Intermountain Healthcare Inc.; Salt Lake City (UT); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Generous benefits package

On-site position

Job summary

Intermountain Health in Salt Lake City is seeking an IT Support Intern to assist with tasks and projects, gaining hands-on understanding of the department's functions. You will learn to deploy, support, and troubleshoot computers and devices under guidance, progressing toward proficiency with training and mentorship.

The role is fully on-site, schedule typically Monday–Friday, 8 AM–4 PM, with an hourly wage in the posted range.

Qualifications

• Basic knowledge of computer hardware (PC, peripherals).
• Strong written and oral communication skills.
• Self-motivated with ability to prioritize tasks in a fast-paced environment.
• Strong customer service orientation with attention to detail.

Responsibilities

• Learn to resolve minor computer issues under supervision.
• Document notes and resolutions in the ITIL ticketing system.
• Provide regular updates on status of projects, incidents, and service requests.
• Respond to messages according to priority and deadlines.
• Support new and existing systems while staying current with technology changes.
• Assist with implementing enterprise security policies (hardware/software).
• Collaborate with team to achieve individual and team goals.

Skills

Basic hardware

Communication skills

Self-motivation

Customer service

Education

High School Diploma

Tools

ITIL ticketing system

Job description

Intermountain Health in Salt Lake City is seeking an IT Support Intern to assist with tasks and projects, gaining hands-on understanding of the department's functions. You will learn to deploy, support, and troubleshoot computers and devices under guidance, progressing toward proficiency with training and mentorship.

The role is fully on-site, schedule typically Monday–Friday, 8 AM–4 PM, with an hourly wage in the posted range.