IT Support Intern - Systems & Hardware Basics

11400 Information Systems; United States; On-site; USD 24,000 - 34,000; Full time

Job summary

Intermountain Health is seeking an IT internship position to gain hands-on experience supporting computer hardware and software in a fast-paced environment. The role is fully on-site in Salt Lake City, Monday–Friday, 8AM–4PM, with pay between $17.68 and $24.75 per hour.

The intern will learn to resolve basic issues, document resolutions in the ITIL system, and assist with current projects while adhering to security policies and company standards.

Qualifications

• High School Diploma or equivalent required.
• Demonstrated research, organizational and analytical skills.
• Ability to solve problems in a graceful manner.
• Ability to work in a fast paced, service‑oriented environment.

Responsibilities

• Learn to resolve minor computer issues under supervision.
• Document notes and resolutions in ITIL ticketing system.
• Update support staff regularly on project and incident status.
• Respond to messages according to priority schedule.
• Support new and existing systems while staying current with technology changes.
• Assist in implementing enterprise security policies.
• Collaborate with team to meet individual and department goals.
• Gain knowledge of department and facility functions.
• Participate in projects supporting department needs.
• Perform other duties as assigned.

Skills

Computer hardware basics

Written communication

Customer service

Task prioritization

Education

High school diploma or equivalent

Tools

ITIL ticketing system

Office software

Job description

Intermountain Health is seeking an IT internship position to gain hands-on experience supporting computer hardware and software in a fast-paced environment. The role is fully on-site in Salt Lake City, Monday–Friday, 8AM–4PM, with pay between $17.68 and $24.75 per hour.

The intern will learn to resolve basic issues, document resolutions in the ITIL system, and assist with current projects while adhering to security policies and company standards.