IT Student Intern System Support 1

11400 Information Systems; United States; On-site; USD 24,000 - 34,000; Full time

Job summary

Intermountain Health is seeking an IT internship position to gain hands-on experience supporting computer hardware and software in a fast-paced environment. The role is fully on-site in Salt Lake City, Monday–Friday, 8AM–4PM, with pay between $17.68 and $24.75 per hour.

The intern will learn to resolve basic issues, document resolutions in the ITIL system, and assist with current projects while adhering to security policies and company standards.

Qualifications

• High School Diploma or equivalent required.
• Demonstrated research, organizational and analytical skills.
• Ability to solve problems in a graceful manner.
• Ability to work in a fast paced, service‑oriented environment.

Responsibilities

• Learn to resolve minor computer issues under supervision.
• Document notes and resolutions in ITIL ticketing system.
• Update support staff regularly on project and incident status.
• Respond to messages according to priority schedule.
• Support new and existing systems while staying current with technology changes.
• Assist in implementing enterprise security policies.
• Collaborate with team to meet individual and department goals.
• Gain knowledge of department and facility functions.
• Participate in projects supporting department needs.
• Perform other duties as assigned.

Skills

Computer hardware basics

Written communication

Customer service

Task prioritization

Education

High school diploma or equivalent

Tools

ITIL ticketing system

Office software

Job description

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function. They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gain a subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fully proficient. This position is overseen by higher lever technical contributors such as the associate, staff, senior, and consultant professionals. This position is fully on‑site. Schedule: Monday – Friday, generally 8AM – 4PM.

Essential Functions

• Under the direction of team members, they learn to resolve minor computer issues.
• Adequately documents notes and resolution to issues in ITIL ticketing system.
• Updates support staff regularly on the status of projects, incidents, service requests.
• Responds to messages according to priority schedule.
• Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implements enterprise defined security policies (hardware and software).
• Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gains knowledge of the department’s / facility’s functions.
• Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
• Performs other duties as assigned.

Skills

• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
• Strong written and oral communication skills and the ability to present ideas in user‑friendly language.
• Self‑motivated and directed with the ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Strong customer service orientation with keen attention to detail.

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service‑oriented environment.
• Experience using word processing, spreadsheet, database, internet and e‑mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.
• Preferred: Students in Information Systems or related field and/or equivalent work experience.

Physical Requirements

• Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.
• Support the weight of IT equipment while transporting it.
• Push or pull portable equipment, including heavy items.
• Ascend and descend stairs or ladders to service IT equipment needs.
• Move around on hands and knees.
• Lower body by bending at the hips and the knees or to place body weight on one or both knees.
• Raise or lower an object from one level to another.
• Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Transport oneself from place to place.

Salary / Compensation

The hourly rate is $17.68 - $24.75. Actual hourly rate dependent upon experience.

Benefits

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package.

Location

Key Bank Tower; Salt Lake City, Utah. Scheduled weekly hours: 40.

Contract Type

Internship – Full‑time.

Work Schedule

Monday – Friday, generally 8AM – 4PM.

All positions subject to close without notice.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.