SPD IT Support Intern – Full-Time (Salt Lake City)

Church of Jesus Christ; Salt Lake City (UT); On-site; USD 35,000 - 52,000; Full time

Job summary

Church of Jesus Christ in Salt Lake City, UT, is seeking a SPD Support Specialist (Paid Intern) to provide technical support for hardware, software, and policies via phone, email, or live chat. The intern handles escalations and supports division software systems while recording interactions in ServiceNow.

This on-site role emphasizes customer-focused service, documenting knowledge base articles, and collaborating with internal teams to meet established SLAs.

Qualifications

• Associate degree or technical certificate in Computer Science or Information Systems preferred.
• 2–4 years previous computer technical support or related experience.
• Strong knowledge of computer hardware and network troubleshooting, including VPN, IP/TCP, and remote users.
• Proficient with troubleshooting all Windows operating systems.
• Clear verbal and written communication; outstanding customer skills.
• Ability to manage support projects to implement new technologies and meet SLAs.
• Ability to document, organize and utilize knowledge base articles to improve support.

Responsibilities

• Acts as initial point of contact and escalation to provide support via phone, email, or live chat for hardware, systems, applications, and policies.
• Handles escalated issues for all of Special Projects Department.
• Provides technical support for Division software systems, programs, and sub-system applications.
• Troubleshoots application-related issues, working with remote employees on a corporate network.
• Develops and sustains productive customer relationships with internal teams and business needs.
• Offers alternative solutions where appropriate.
• Records all customer contact information in the ServiceNow system.
• Escalates more complex problems to other Specialists when appropriate.

Skills

Customer support

Windows troubleshooting

Communication skills

SLAs management

KB documentation

Education

Associate degree or CS/IS certificate

Tools

Forma

ServiceNow

SharePoint

Sprocket

Office 365

Job description

Church of Jesus Christ in Salt Lake City, UT, is seeking a SPD Support Specialist (Paid Intern) to provide technical support for hardware, software, and policies via phone, email, or live chat. The intern handles escalations and supports division software systems while recording interactions in ServiceNow.

This on-site role emphasizes customer-focused service, documenting knowledge base articles, and collaborating with internal teams to meet established SLAs.