On-Site IT Intern: Helpdesk & Hardware Support (Salt Lake City)

Wayne State University; Salt Lake City (UT); On-site; USD 21,000 - 30,000; Part time

Job summary

Wayne State University is seeking an IT Intern for an on-site, part-time role in Salt Lake City. The position supports the Digital & IT Department with hands-on tasks, onboarding, and Tier 1 helpdesk duties while gaining practical experience in the Wheeler environment.

The role emphasizes Windows PCs, networking basics, and security awareness, with opportunities to learn imaging, provisioning, and system hardening in collaboration with senior staff.

Qualifications

• Currently enrolled in or recently completed a program in Information Technology, Computer Science, Cybersecurity, or a related field.
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Responsibilities

• Configure and deploy Mini PCs for digital display boards; reimage and standardize devices to keep signage secure and supported.
• Configure and deploy network switches, including routine rollout and rack work.
• Hang and configure TVs and displays for conference room upgrades.
• Identity & Access Security: conduct periodic access reviews and assist with user lifecycle management controls.
• Administer email security tooling (Defender for Office 365 or equivalent): configure policies, investigate phishing, and manage quarantine.
• Onboarding Support: image machines, provision accounts, and prepare workstations for new employees.
• Helpdesk Support: manage Tier 1 helpdesk tickets as needed.
• Document security configurations, runbooks, and investigation findings.
• Partner with the Cloud & Systems Engineer on platform hardening and Defender for Cloud configuration.
• Performs all other duties as assigned.

Skills

Windows OS

PC Hardware

Networking basics

Willingness to learn

Dependable

Detail-oriented

Customer-service mindset

Communication skills

Education

Information Technology related program

Computer Science

Cybersecurity

High school/technical school/college

Job description

Wayne State University is seeking an IT Intern for an on-site, part-time role in Salt Lake City. The position supports the Digital & IT Department with hands-on tasks, onboarding, and Tier 1 helpdesk duties while gaining practical experience in the Wheeler environment.

The role emphasizes Windows PCs, networking basics, and security awareness, with opportunities to learn imaging, provisioning, and system hardening in collaboration with senior staff.